Got Questions? We’ve Got Answers.
Find clear and helpful answers to some of the most common questions about Infinity Ventures Marketing, our products and brands, shopping experience, payment options, Business Partnership opportunities, wholesale enquiries, and career opportunities.
Whether you are a new customer, existing customer, potential Business Partner, wholesale buyer, or someone interested in joining our team, explore the sections below to find the information you need.
CORPORATE
Corporate FAQ.
ABOUT INFINITY VENTURES MARKETING
What is Infinity Ventures Marketing (IVM)?
Infinity Ventures Marketing (IVM) is a company that focuses on promoting and selling selected products through its marketing and sales activities. IVM works with selected product brands and creates opportunities to introduce these products to customers and markets.
What does Infinity Ventures Marketing do?
IVM focuses primarily on product marketing and sales, connecting products with customers through various promotional, digital, and sales channels.
When was Infinity Ventures Marketing established?
Infinity Ventures Marketing has been operating since 2021.
What products and brands does IVM represent?
IVM promotes and sells selected products and brands, including Buxxombelle (Jus Bella) and Kopi Abang. **BUTTON: LEARN MORE ABOUT IVM→** Navigate to Corporate → About Us
OUR EXPERTISE
What areas does IVM specialise in?
IVM focuses on product marketing, sales, digital promotion, customer engagement, and activities that support the growth and reach of the products it represents.
What role does IVM play in product marketing and sales?
IVM helps promote products, connect them with potential customers, manage sales activities, and support the overall customer purchasing journey.
Does IVM work with Business Partners?
Yes. IVM provides opportunities for individuals and businesses interested in exploring Business Partnership and product sales opportunities, subject to the applicable requirements.
Does IVM offer wholesale opportunities?
Yes. Customers and businesses interested in purchasing products in larger quantities can submit a wholesale enquiry to explore the available options. **BUTTON: EXPLORE OUR EXPERTISE→** Navigate to Corporate → Our Expertise
OUR BRANDS
What brands are available through IVM?
the brands promoted and sold by IVM are Buxxombelle (Jus Bella) and Kopi Abang Among.
What is Buxxombelle (Jus Bella)?
Buxxombelle, also known as Jus Bella, is one of the main brands promoted through Infinity Ventures Marketing.
What is Kopi Abang?
Kopi Abang is one of the product brands promoted and sold through Infinity Ventures Marketing.
Where can I learn more about your brands?
You can explore the Corporate → Our Brands section to learn more about the brands and products available through IVM.
Where can I purchase your products?
Our products are available through TikTok Shop, our official shopping channels, or directly through our sales team. For more promotions, exclusive deals, and special discounts, feel free to contact our staff directly to discover the latest offers available. **BUTTON: EXPLORE OUR BRANDS**→ Navigate to Corporate → Our Brands **BUTTON: SHOP OUR PRODUCTS** → Navigate to Commerce → Shopping **BUTTON: CONTACT OUR TEAM →** Connect directly with our sales team for promotions & special offers
OUR ACHIEVEMENTS
What achievements has Infinity Ventures Marketing accomplished?
Our Achievements section highlights selected milestones, accomplishments, and developments associated with Infinity Ventures Marketing.
Where can I view IVM’s achievements and milestones?
You can visit the Corporate → Our Achievements section to explore the achievements and milestones featured by IVM.
Does IVM regularly update its achievements?
New achievements and milestones may be added as the company continues to grow and develop. **BUTTON: VIEW OUR ACHIEVEMENTS →** Navigate to Corporate → Our Achievements
NEWS & INSIGHTS
Where can I find the latest updates from IVM?
The latest company updates, announcements, insights, and selected content can be found under Corporate → News & Insights.
What type of content is shared in News & Insights?
The section may feature company updates, business insights, product-related information, announcements, and other relevant content. **BUTTON: READ NEWS & INSIGHTS →** Navigate to Corporate → News & Insights
How can I stay updated with your latest content?
Stay connected with us on social media! We regularly share the latest updates, promotions, campaigns, product highlights, and exciting content across **Facebook, TikTok, Instagram, and Threads.** **Facebook is our main platform**, so be sure to follow our official Facebook pages to stay up to date with our latest announcements and promotions.
KOPI ABANG
JUS BELLA
INFINITY VENTURES MARKETING
COMMERCE
Commerce FAQ.
WHOLESALE STORE
What is the Wholesale Store?
The Wholesale Store is designed for customers and businesses interested in purchasing selected products in larger quantities, subject to the applicable wholesale terms.
Who can purchase through the Wholesale Store?
Individuals, businesses, resellers, retailers, and other eligible customers may enquire about wholesale purchasing, subject to the applicable requirements**.**
What products are available for wholesale?
Wholesale availability depends on the products and stock offered by Infinity Ventures Marketing at the time of enquiry.
Is there a minimum wholesale order?
Minimum order requirements may apply depending on the product and wholesale arrangement. Customers should contact our team to confirm the applicable requirements.
Can I purchase different products in one wholesale order?
This depends on the applicable wholesale arrangement and product availability. Please contact our team to discuss your requirements. **BUTTON: VISIT WHOLESALE STORE**→ Navigate to Commerce → Wholesale Store
PRODUCT DETAILS
Where can I find detailed product information?
Detailed information about available products can be viewed through the relevant product pages within the Commerce section.
Where can I find product pricing?
Product pricing is displayed on the relevant product or shopping page, subject to the applicable price and promotional period.
Can I view different product packages?
Available product packages and purchasing options are displayed on the relevant product page where applicable.
How can I learn more about a product before purchasing?
Customers can review the available product information on the product details page or contact our team if additional clarification is required. **BUTTON: VIEW PRODUCT DETAILS→** Navigate to Commerce → Product Details
CART & CHECKOUT
How do I purchase your products?
Our products can be purchased through our available official shopping channels or directly through our sales team. **For Jus Bella,** you may shop through our available TikTok Shop or contact our team directly. **For Kopi Abang,** we recommend visiting **our official Facebook page, Kopi Abang Padu Woo**, where you can find the latest purchasing information, promotions, and updates. You may also contact our sales team directly for assistance with your purchase and to check for current promotions, special deals, and available discounts. **BUTTON: SHOP JUS BELLA→** Navigate to Jus Bella Shopping **BUTTON: VISIT KOPI ABANG FACEBOOK→** Navigate to Kopi Abang Padu Woo Facebook **BUTTON: CONTACT OUR TEAM →** Connect directly with our sales team
How do I place an order?
Simply select your preferred product through one of our available shopping channels and follow the checkout instructions provided. If you prefer to order directly, our sales team will be happy to assist you throughout the ordering process.
What payment methods are available?
Available payment methods may vary depending on your selected purchasing channel. The available options will be shown during checkout or provided by our staff for direct orders. For eligible customers, we also offer a flexible instalment option through our Promise to Pay (PTP) arrangement. Customers who wish to use PTP must first register as an IVM Member and follow the applicable payment schedule and terms. For more information about instalment eligibility, payment schedules, and PTP requirements, please visit our Flexible Payment section. **BUTTON: EXPLORE FLEXIBLE PAYMENT→** Navigate to Flexible Payment
Can I change my order before completing checkout?
Yes. You may review and update your order before completing checkout. For direct orders, please confirm your product selection and order details with our staff before making payment.
How do I know if my order has been successfully placed?
Once your order is successfully placed, you will receive an order confirmation through the respective purchasing channel or directly from our staff. Please keep your order details for future reference.
What should I do if I experience an issue with my order?
If you experience any issues while placing an order, making payment, or completing checkout, please contact our Infinity Ventures Marketing team or sales staff for assistance. We’ll be happy to help you complete your purchase. **BUTTON: START SHOPPING**→ Navigate to Commerce → Cart & Checkout **BUTTON: CONTACT OUR TEAM**→ Connect with our sales team to check current promotions, special deals & discounts
CUSTOMER ACCOUNT
Do I need a customer account to place an order?
Account requirements may depend on the purchasing process and shopping setup. Customers can follow the instructions provided during the checkout process.
How do I create a customer account?
Customers can create an account through the Customer Account section by providing the required information.
What can I manage through my customer account?
Depending on the available account features, customers may be able to manage their personal information, view order details, and access relevant account information.
How can I update my account information?
Log in to your customer account and update the available information through the relevant account settings.
What should I do if I forget my password?
Use the available password recovery or reset option on the account login page.
Can I view my previous orders?
Previous order information may be available through your customer account. **BUTTON: ACCESS MY ACCOUNT**→ Navigate to Commerce → Customer Account
ORDER TRACKING
How can I track my order?
Customers can use the available order tracking feature to check the status of their order using the required order information.
When will my tracking information become available?
Tracking information becomes available once the relevant order has been processed and the applicable tracking details have been provided.
What should I do if my tracking information has not been updated?
If your tracking information has not been updated within the expected timeframe, contact our team for assistance.
What should I do if my order is delayed?
If your order appears to be delayed, contact our team and provide your order details so that the status can be checked.
Who should I contact regarding my order?
For order-related enquiries, customers can contact the Infinity Ventures Marketing team through the Contact Us page. **BUTTON: TRACK MY ORDER→** Navigate to Commerce → Order Tracking
BUSINESS
Business FAQ.
INSTALMENT
What is an instalment payment?
An instalment payment allows eligible customers to make payment for a selected purchase through multiple payments instead of paying the full amount at once, according to the applicable payment arrangement.
Does IVM offer instalment payments?
Yes. Infinity Ventures Marketing offers instalment options for eligible customers, subject to the applicable requirements and payment terms.
Do I need to become an IVM Member before using instalment?
Yes. Customers must register as an IVM Member first before they can proceed with the instalment option.
What is the process for using instalment?
The process follows these steps: Register as an IVM Member → Select Your Product → Proceed With Instalment → Promise to Pay (PTP).
Which products are available for instalment?
Instalment availability depends on the product and applicable payment arrangement. Customers can contact our team to confirm whether their selected product is eligible for instalment.
Who is eligible for instalment payment?
Instalment is available to eligible IVM Members who meet the applicable requirements and payment terms.
Is there a minimum purchase amount for instalment?
Any minimum purchase requirement depends on the applicable instalment arrangement. Customers can contact our team to confirm the current requirements.
Can I arrange my payment around my salary date?
Yes, where applicable. Customers may arrange their payment around their salary or payday, provided that each payment is made within the applicable 30-day PTP payment period.
Can I choose my payment date?
Customers may arrange their payment date around their salary schedule where applicable. However, the payment must still be made within the applicable 30-day PTP payment period.
How often do I need to make an instalment payment?
Each payment must be made according to the applicable PTP payment period. The 30-day period for the next payment is calculated from the date the previous PTP payment was made. For example: 29 March → PTP Payment Made
↓
30-Day Payment Period
↓
28 April → Next PTP Payment Due
↓
30-Day Payment Period
↓
28 April → Next PTP Payment Due
Can I pay my instalment earlier?
Customers who wish to make an early payment should contact our team to confirm the applicable process and payment arrangement.
What happens if I miss a payment period?
Customers are required to follow the agreed payment schedule and applicable PTP terms. Payment periods cannot be skipped. For example, if a customer makes a payment on 15 March, the next payment should be made within the applicable 30-day period, by 14 April. Customers must not miss the April 14 payment deadline or exceed the 30-day grace period.
Can I use instalment payment for wholesale orders?
Wholesale orders may have separate payment terms. Please contact our team to confirm whether an instalment option is available for your wholesale purchase.
Are there any additional charges for instalment payments?
Any applicable fees, charges, or additional costs depend on the specific instalment arrangement. Customers should review the applicable terms before confirming their purchase.
Where can I learn more about the payment process?
For more information about membership, instalment, and Promise to Pay (PTP), visit our Flexible Payment page. **BUTTON: EXPLORE FLEXIBLE PAYMENT**→ Navigate to Business → Flexible Payment
PROMISE TO PAY (PTP)
What does PTP mean?
PTP stands for Promise to Pay. It is a payment commitment where customers agree to complete their outstanding payments according to the applicable payment period and requirements.
How long can the entire PTP process take?
The entire PTP process must not exceed 150 days.
When must the first PTP payment be made?
The first PTP payment must be made according to confirmed date with consultant
When must the next PTP payment be made?
Each subsequent PTP payment must be made within 30 days from the date of the previous PTP payment. The 30-day payment period is calculated from the date each PTP payment is made, creating a new payment period for the next PTP.
Can my PTP payment follow my salary date?
Yes, subject to conditions. Customers may arrange their payments to align with their salary dates, provided that the first PTP is made at least 2 or 3 days after payday
Can you give an example of the 30-day PTP period?
For example, if a customer makes first PTP payment on 29 March, the 30-day payment period is calculated from 29 March. The next PTP payment should therefore be made by 28 April. 29 March → First PTP Payment Made
↓
30-Day Payment Period
↓
28 April → Next PTP Payment Due The same 30-day calculation applies to each subsequent PTP payment based on the date of the previous payment.
↓
30-Day Payment Period
↓
28 April → Next PTP Payment Due The same 30-day calculation applies to each subsequent PTP payment based on the date of the previous payment.
Can I skip a payment period under PTP?
No. Customers cannot skip a payment month or payment period. For example: 15 March → PTP Payment Made
↓
14 April → Next PTP Payment Due Customers must not miss the April 14 payment deadline or exceed the 30-day grace period.
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14 April → Next PTP Payment Due Customers must not miss the April 14 payment deadline or exceed the 30-day grace period.
Can I pay in May instead of April?
No. Customers cannot skip the applicable payment period and move the payment to the following month. For example, if a customer makes a PTP payment in March, the customer must follow the applicable payment period in April and cannot skip April to make the next payment in May.
What happens if I do not follow my PTP commitment?
Customers are expected to fulfil their payment commitment according to the agreed PTP terms and applicable payment period. If there is an issue with your payment, contact our team as soon as possible for clarification and assistance.
Can I change my PTP arrangement?
Any changes to a PTP arrangement are subject to the applicable terms and approval. Customers should contact our team if they require clarification regarding their payment arrangement. **BUTTON: LEARN MORE ABOUT PTP**→ Navigate to Business → Flexible Payment
MEMBERSHIP
What is IVM Membership?
IVM Membership is a membership programme that provides members with access to applicable member privileges, discounts, promotions, and special offers.
Is membership required for instalment?
Yes. Customers who wish to use the instalment option must register as an IVM Member first.
Why do I need to become an IVM Member before using instalment?
Membership registration is the first step for customers who wish to proceed with the instalment option. Once membership registration is completed, eligible customers can proceed with the applicable instalment arrangement and Promise to Pay (PTP).
What are the benefits of becoming an IVM Member?
Members may receive access to selected discounts, special promotions, exclusive offers, and applicable celebration or festive benefits, subject to the current membership terms.
How can I become an IVM Member?
Customers can register through the available membership registration process and provide the required information.
Will members receive special promotions?
Members may receive selected promotions and special offers during applicable promotional, festive, or celebration periods.
How will I receive membership updates?
Membership updates and promotional information may be communicated through the contact information provided during registration.
Can I update my membership information?
Members should use the available account or membership management options, or contact the IVM team if assistance is required.
What is the payment process after becoming a member?
For customers who wish to use instalment, the process follows: Register as an IVM Member → Select Your Product → Proceed With Instalment → Promise to Pay (PTP). **BUTTON: BECOME A MEMBER→** Navigate to Membership Registration
WHOLESALE ENQUIRY
How can I make a wholesale enquiry?
Customers can submit the Wholesale Enquiry form and provide information about their business, products of interest, quantity requirements, and other relevant details.
What information do I need to provide?
You may be asked to provide your name, contact information, business details, products of interest, estimated quantity, location, and other information required to understand your wholesale enquiry.
Can I request a wholesale quotation?
Yes. Customers can submit a wholesale enquiry to discuss available products, pricing, quantities, and quotation requirements**.**
How long does it take to receive a response?
Response times may vary depending on the nature and details of the enquiry. Our team will contact you using the information provided in your enquiry.
Can a new business make a wholesale enquiry?
Yes. New businesses may submit an enquiry to explore available wholesale opportunities, subject to the applicable requirements. **BUTTON: MAKE A WHOLESALE ENQUIRY**→ Navigate to Business → Wholesale Enquiry
CAREERS
Careers FAQ.
CAREER OPPORTUNITIES
What positions are currently available at IVM?
Available positions are listed in the Careers section of the website and may change depending on current recruitment needs**.**
How can I apply for a position?
Select the position you are interested in, review the job details and requirements, then complete the available application form.
Do you offer internship opportunities?
Internship opportunities may be available depending on the company's current requirements and available positions.
Can I apply for more than one position?
Applicants may apply for suitable positions based on the applicable application requirements.
What happens after I submit my application?
Your application will be reviewed by the relevant team. If your application is shortlisted, the team may contact you regarding the next stage of the recruitment process.
How can I check the status of my application?
For application status enquiries, applicants may contact the IVM team through the appropriate contact channel. **BUTTON: EXPLORE CAREER OPPORTUNITIES**→ Navigate to Careers
GENERAL ENQUIRIES
General Enquiries FAQ.
CONTACT US
How can I contact Infinity Ventures Marketing?
You can contact Infinity Ventures Marketing through the contact details and enquiry form available on the Contact Us page**.**
What can I contact IVM about?
You can contact our team regarding products, orders, payment options, membership, Business Partnership, wholesale enquiries, careers, or other general enquiries.
Who should I contact about an order issue?
For order-related issues, contact the IVM team and provide your relevant order information so that the team can assist you**.**
Who should I contact about Business Partnership?
For Business Partnership enquiries, you can submit the Business Partner enquiry form or contact our team directly.
Who should I contact about wholesale enquiries?
Wholesale enquiries can be submitted through the Wholesale Enquiry section, where our team can review your requirements and follow up with you.
What if I cannot find the answer to my question here?
If you cannot find the information you need in our FAQ, please contact our team directly. We will be happy to assist you with your enquiry.
STILL HAVE QUESTIONS?
Let’s Talk. Couldn’t find the answer you were looking for? Our team is ready to assist you. Whether you have questions about our products, shopping experience, payment options, membership, Business Partnership, wholesale opportunities, or career opportunities, get in touch with Infinity Ventures Marketing and let’s start the conversation.
Still Have Questions?
Couldn’t find the answer you were looking for? Our team is ready to assist you. Get in touch with Infinity Ventures Marketing and let’s start the conversation.