Terms of service
/* ==============================================
INFINITY VENTURES MARKETING
TERMS OF SERVICE V1.0
PREMIUM CORPORATE POLICY
Scoped CSS for Halo Theme
============================================== */
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/* ==============================================
HERO
============================================== */
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/* ==============================================
BODY & INTRODUCTION
============================================== */
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/* ==============================================
QUICK SUMMARY
============================================== */
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/* ==============================================
NAVIGATION
============================================== */
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/* ==============================================
CONTENT SECTIONS
============================================== */
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/* ==============================================
INFORMATION CARDS
============================================== */
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/* ==============================================
NOTICES
============================================== */
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/* ==============================================
ORDER PROCESS FLOW
============================================== */
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/* ==============================================
PAYMENT METHODS
============================================== */
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/* ==============================================
CONTACT CTA
============================================== */
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/* ==============================================
RESPONSIVE DESIGN
============================================== */
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OFFICIAL TERMS & CONDITIONS
📋 Overview
🏢 Company
🌐 Website
👤 Accounts
🛒 Orders
💰 Pricing
📦 Stock
💳 Payments
🚚 Shipping
❌ Cancellation
↩️ Returns
🤝 Business
🔒 Privacy
⚖️ Legal Rights
📄 Updates
📞 Contact
INFINITY VENTURES MARKETING
Terms of Service.
Building transparent business relationships through clear purchasing conditions, responsible communication and fair commercial practices.
🇲🇾 Malaysia
🛡️ Customer Transparency
Updated: 17 September 2026
Welcome to Infinity Ventures Marketing.
Thank you for visiting our official website.
These Terms of Service explain the conditions governing the use of our website, product purchases, order acceptance, payments, delivery arrangements and related customer transactions.
Please read these Terms together with the relevant policies and any additional terms expressly agreed for your purchase.
If you have questions about any provision, please contact our team before proceeding with your purchase.
🛒
Open Purchasing
Standard purchases support guest checkout.
💳
Payment Options
Payment arrangements depend on the selected method.
📦
Nationwide Delivery
Shipping throughout Malaysia.
🤝
Customer Assistance
Official support for orders and enquiries.
01. Overview & Scope
These Terms of Service ("Terms") govern your use of the official Infinity Ventures Marketing website and purchases made through our online store.
References to "we", "us", "our", or "IVM" refer to Infinity Ventures Marketing.
References to "you", "your", or "customer" refer to visitors, purchasers and other persons interacting with our website.
These Terms explain the general conditions applicable to our website and purchasing arrangements.
Certain transactions, including approved flexible payment arrangements, may also be subject to separate terms expressly agreed with the customer.
🛡️ Important Principle
Nothing in these
Terms is intended
to exclude or restrict
any statutory right
or remedy that
cannot lawfully
be excluded.
02. Business Information
This website is operated by:
Registered Business Name
INFINITY VENTURES MARKETING
Business Registration Number
202103009219 (TR0233437-W)
Official Email
hi@infinityventures.my
Telephone / WhatsApp
+60 14-794 0400
Registered Business Address
48-1, Taman M-Residensi,
Jalan MR 1/3,
48000 Rawang,
Selangor, Malaysia.
For additional information about our business and communication channels, please refer to our official Contact Information.
03. Website Use
Our website provides information about Infinity Ventures Marketing, its business activities, products and available purchasing arrangements.
Customers may browse products, review publicly displayed prices and place orders through the purchasing channels provided.
Please review product information, quantities, variations, payment methods and delivery details before submitting an order.
Where information is unclear, customers are encouraged to contact our team before purchasing.
💡 Product Information
Product descriptions
and specifications
should be reviewed
together with any
information displayed
on the relevant
product page.
If you require clarification about a product, please contact our team before confirming your purchase.
If you require clarification about a product, please contact our team before confirming your purchase.
04. Customer Accounts
Account requirements depend on the type of purchase selected.
🛒 Standard Purchases
Customers may complete standard purchases using guest checkout.
💳 Flexible Payment Purchases
Customers applying for flexible payment arrangements are required to have a customer account.
Account Information
Customers should provide accurate information when registering an account or submitting an order.
This includes relevant contact, billing and delivery information needed to process the transaction.
Account Security
Customers are encouraged to protect their account credentials and avoid sharing passwords or verification codes.
If you believe your account has been accessed without authorisation, please contact our team.
✅ Guest Checkout Available
A customer account
is not required
for standard
purchases made
through guest checkout.
A customer account is required for flexible payment applications.
A customer account is required for flexible payment applications.
05. Orders & Acceptance
Customers may place orders through the purchasing facilities provided on our website.
The point at which an order is accepted depends on the payment method selected.
A. Online Payment
Orders using online payment are accepted after the payment has been successfully completed.
B. Bank Transfer
Orders using bank transfer are accepted after payment has been verified and confirmed.
C. Cash on Delivery
Cash on Delivery orders are accepted after the order has been confirmed by our staff.
D. Flexible Payment
Orders involving flexible payment arrangements are accepted after the customer's application has been approved and the required deposit has been received.
📌 Order Submission vs. Acceptance
Submitting an order
or flexible payment
application does
not necessarily
mean that the
order has been
accepted.
Acceptance depends on the conditions applicable to the selected payment method described above.
Acceptance depends on the conditions applicable to the selected payment method described above.
Order Confirmation Details
Customers should review the information relating to their confirmed purchase, including the selected products, quantities, prices, payment method and delivery details.
If you identify an error in your order details, please contact our team promptly for assistance.
06. Product Pricing & Information
Product prices are displayed openly on our website.
Customers may review applicable prices before proceeding to checkout.
Shipping Charges
Shipping charges are calculated according to order weight and delivery location.
The applicable shipping charge is displayed during checkout.
Pricing or Product Information Errors
If an error is identified in a product price or product information, our team will review the circumstances on a case-by-case basis.
We will contact the customer to explain the issue and seek agreement on the appropriate resolution.
Any proposed change to an accepted order will be discussed with the customer rather than imposed without their agreement.
✅ Transparent Pricing
Customers can
review product
prices and
applicable
shipping charges
before confirming
a purchase.
07. Product Availability
Product availability may change according to current inventory.
If a product becomes unavailable after a customer has placed an order, our team will contact the customer.
We will offer the customer a choice between:
🔄 Product Replacement
An available replacement product, subject to the customer's agreement.
💰 Refund
A refund for the unavailable product.
📌 Customer Choice
Where an ordered
product becomes
unavailable,
the customer
may choose
between the
replacement
offered and
a refund.
A replacement will not be substituted without the customer's agreement.
A replacement will not be substituted without the customer's agreement.
08. Payment Methods & Conditions
Infinity Ventures Marketing provides payment options according to the purchasing method and applicable transaction arrangements.
💻
Online Payment
The order is accepted after successful payment.
🏦
Bank Transfer
Payment must be made within 24 hours. Order acceptance follows payment verification.
📦
Cash on Delivery
Orders are subject to staff confirmation before acceptance.
🤝
Flexible Payment
An account, application approval and receipt of the required deposit are necessary.
A. Online Payment
Customers selecting online payment must complete the payment successfully for the order to be accepted.
B. Bank Transfer
Customers selecting bank transfer are required to make payment within 24 hours.
Bank transfer orders are accepted after payment has been verified and confirmed by our team.
If payment has not been received within 24 hours, our staff will contact the customer before any cancellation decision is made.
⚠️ Bank Transfer Reminder
Please follow
the payment
instructions
provided through
our official
channels.
If payment cannot be completed within 24 hours, please contact our team.
An unpaid order is not automatically cancelled solely because the 24-hour period has elapsed. Our staff will contact the customer before cancellation.
If payment cannot be completed within 24 hours, please contact our team.
An unpaid order is not automatically cancelled solely because the 24-hour period has elapsed. Our staff will contact the customer before cancellation.
C. Cash on Delivery (COD)
Cash on Delivery is available throughout Malaysia.
IVM does not impose an additional COD service fee.
Standard shipping charges still apply and are calculated according to order weight and delivery location.
COD orders are accepted after staff confirmation.
D. Failed COD Delivery
If a COD delivery is unsuccessful, the customer may contact our staff to request redelivery.
Our team will explain the applicable redelivery conditions and any associated costs, if applicable.
The customer's agreement will be obtained before proceeding with redelivery.
🤝 Clear Redelivery Arrangements
Any applicable
redelivery
conditions
or costs
will be
communicated
for the
customer's
agreement
before redelivery
proceeds.
E. Flexible Payment Arrangements
Flexible payment arrangements are available subject to our standard company payment rules and application approval.
Customers applying for flexible payment must have a customer account.
An order involving flexible payment is accepted after the application has been approved and the required deposit has been received.
Specific conditions regarding deposits, payment schedules, outstanding balances and related obligations will be explained in our separate Flexible Payment Policy and the applicable customer agreement.
📄 Separate Payment Agreement
Submitting a
flexible payment
application
does not
guarantee
approval.
Customers should review the applicable payment policy and agreement before accepting a flexible payment arrangement.
These Terms do not introduce additional instalment charges, penalties or forfeiture conditions.
Customers should review the applicable payment policy and agreement before accepting a flexible payment arrangement.
These Terms do not introduce additional instalment charges, penalties or forfeiture conditions.
09. Shipping & Delivery
Infinity Ventures Marketing provides delivery throughout Malaysia using Ninja Van.
Shipping coverage includes Peninsular Malaysia, Sabah, Sarawak and Labuan.
🕘 Order Processing
1–3 business days, excluding Sundays and Malaysian public holidays.
📍 Peninsular Malaysia
Estimated delivery: 2–4 calendar days after dispatch.
📍 Sabah, Sarawak & Labuan
Estimated delivery: 2–7 calendar days after dispatch.
🏢 Self-Collection
Available at our office by appointment only.
Shipping charges are calculated according to order weight and delivery location and displayed at checkout.
For approved deposit-based flexible payment orders, shipping proceeds after the required deposit has been received and the application has been approved.
For complete information about dispatch schedules, delivery estimates, shipping charges and self-collection, please review our Shipping & Delivery Policy.
📦 Read Our Shipping Policy
VIEW SHIPPING & DELIVERY POLICY →
10. Order Cancellation & Changes
Customers wishing to cancel or amend an order should contact our customer support team as soon as possible.
The available options depend on the order status, payment method, applicable agreement and relevant legal requirements.
Before Dispatch
If an order has not been dispatched, our team will review the cancellation or amendment request and explain the available options.
After Dispatch
If an order has already been dispatched, a cancellation request may require return arrangements or another agreed resolution.
Flexible Payment Orders
Cancellation of an order involving a deposit or payment schedule may require reconciliation of payments already received and any outstanding balance.
The applicable agreement, our Return & Refund Policy and relevant law will determine the treatment of the payment.
📌 Important Cancellation Information
These Terms
do not impose
an automatic
deposit forfeiture,
cancellation penalty
or other
additional charge.
Applicable arrangements will depend on the relevant agreed terms and legal rights.
Applicable arrangements will depend on the relevant agreed terms and legal rights.
11. Returns & Refunds
Return and refund requests are handled according to our Return & Refund Policy and applicable law.
Customers may contact our team for assistance with concerns including:
- Damaged or defective products.
- Incorrect products or quantities.
- Missing items.
- Products materially different from their description.
- Other legitimate order concerns.
The appropriate resolution depends on the circumstances and the purchaser's applicable rights.
Purchases made primarily for business resale may be subject to different commercial and legal requirements from consumer purchases.
🛡️ Return & Refund Information
VIEW RETURN & REFUND POLICY →
12. Wholesale & Business Purchases
Infinity Ventures Marketing supplies products to customers purchasing for personal use and customers purchasing stock for business purposes.
Product prices are displayed openly on our website.
Business customers should review all relevant information before placing an order, including:
- Product quantities and variations.
- Product prices and applicable shipping charges.
- Payment method and acceptance requirements.
- Delivery arrangements.
- Any separately agreed commercial or payment terms.
Where a business customer has expressly agreed to separate commercial terms, those terms will be considered together with these Terms and applicable law.
📄 Business Purchase Reminder
Purchasing stock
primarily for
resale or
commercial purposes
may involve
different legal
requirements
from purchases
made by consumers.
Applicable statutory rights and contractual obligations remain relevant.
Applicable statutory rights and contractual obligations remain relevant.
13. Privacy & Information
Customers may be required to provide information relevant to purchases, account registration, delivery or payment applications.
Personal information will be handled in accordance with our published Privacy Policy and applicable law.
Customers should review our Privacy Policy for information about how personal data is collected, used and handled.
🛡️ Privacy Information
VIEW PRIVACY POLICY →
🔐 Account & Payment Security
Do not share
account passwords,
one-time passwords
or complete
payment card
details through
email or WhatsApp.
14. Applicable Law & Statutory Rights
These Terms are intended to operate consistently with applicable Malaysian law.
Consumer transactions may qualify for protections under the Consumer Protection Act 1999, including relevant statutory guarantees and remedies.
Transactions involving products purchased primarily for resale may be subject to different contractual and legal requirements.
Nothing in these Terms excludes, limits or restricts any right or remedy that cannot lawfully be excluded.
If any provision of these Terms conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail.
✅ Commitment to Fair Resolution
We aim to
address customer
concerns through
clear communication,
appropriate review
and a resolution
consistent with
applicable rights
and obligations.
15. Policy Updates & Related Documents
Infinity Ventures Marketing may update its website policies to reflect changes in operations, purchasing arrangements or applicable requirements.
The date displayed on this page identifies the latest published version of these Terms.
An updated policy will not be treated as automatically changing the agreed terms of an existing accepted order without an appropriate contractual or legal basis.
Related Policies
- Return & Refund Policy
- Shipping & Delivery Policy
- Privacy Policy
- Flexible Payment Policy, where applicable to an approved arrangement.
📌 Flexible Payment Documentation
Customers using
an approved
flexible payment
arrangement
should review
the applicable
Flexible Payment
Policy and
their agreed
payment documentation.
16. Contact Information
If you have any questions about these Terms, your order, payment arrangements or other purchasing matters, please contact our team.
✉️ Email
📱 Telephone
💬 WhatsApp
🕘 Business Hours
Monday – Saturday
9:30 AM – 6:00 PM
Malaysia Time (UTC+8)
🏢 Business Address
INFINITY VENTURES MARKETING
48-1, Taman M-Residensi,
Jalan MR 1/3,
48000 Rawang,
Selangor, Malaysia.
Questions About Our Terms?
Our team is available to assist with product enquiries, purchasing conditions, order information and payment-related questions.
Business Registration Number:
202103009219 (TR0233437-W)
48-1, Taman M-Residensi,
Jalan MR 1/3,
48000 Rawang,
Selangor, Malaysia.
Last Updated: 17 September 2026