Shipping policy
/* ================================================
INFINITY VENTURES MARKETING
SHIPPING & DELIVERY POLICY V1.0
Scoped to #ivm-shipping-policy
================================================ */
#ivm-shipping-policy {
--navy: #183B70;
--blue: #2549AB;
--teal: #35C6B9;
--yellow: #FFD21A;
--light: #F4F8FD;
--text: #334155;
--muted: #64748B;
--border: #E2EAF3;
width: 100%;
max-width: 1180px;
margin: 0 auto;
padding: 0 0 45px;
color: var(--text);
font-family: Arial, Helvetica, sans-serif;
font-size: 16px;
line-height: 1.8;
box-sizing: border-box;
}
#ivm-shipping-policy *,
#ivm-shipping-policy *::before,
#ivm-shipping-policy *::after {
box-sizing: border-box;
}
#ivm-shipping-policy h1,
#ivm-shipping-policy h2,
#ivm-shipping-policy h3 {
margin: 0;
padding: 0;
line-height: 1.3;
letter-spacing: -.025em;
text-transform: none;
}
#ivm-shipping-policy p {
margin: 0 0 15px;
line-height: 1.8;
color: inherit;
}
#ivm-shipping-policy a {
text-decoration: none;
overflow-wrap: anywhere;
}
#ivm-shipping-policy a:focus-visible {
outline: 3px solid #2549AB;
outline-offset: 4px;
}
/* HERO */
#ivm-shipping-policy .ivm-hero {
padding: 75px 35px;
border-radius: 24px;
background:
radial-gradient(
circle at 95% 0%,
rgba(53,198,185,.25),
transparent 42%
),
linear-gradient(
135deg,#102B55,#2549AB
);
color: #FFFFFF;
text-align: center;
}
#ivm-shipping-policy .ivm-eyebrow {
display: inline-block;
padding: 8px 18px;
margin-bottom: 22px;
border-radius: 100px;
background: #FFD21A;
color: #183B70;
font-size: 11px;
font-weight: 800;
letter-spacing: 1.2px;
}
#ivm-shipping-policy .ivm-hero h1 {
margin-bottom: 20px;
color: #FFFFFF !important;
font-size: clamp(34px,5vw,55px);
font-weight: 800;
}
#ivm-shipping-policy .ivm-hero h1 span {
color: #FFD21A;
}
#ivm-shipping-policy .ivm-hero p {
max-width: 720px;
margin: 0 auto 25px;
color: #E0EBFF !important;
font-size: 17px;
}
#ivm-shipping-policy .ivm-pills {
display: flex;
justify-content: center;
flex-wrap: wrap;
gap: 10px;
}
#ivm-shipping-policy .ivm-pill {
padding: 7px 14px;
border: 1px solid rgba(255,255,255,.35);
border-radius: 100px;
color: #FFFFFF;
font-size: 12px;
}
/* BODY */
#ivm-shipping-policy .ivm-body {
padding: 40px 4px 0;
}
#ivm-shipping-policy .ivm-intro {
max-width: 850px;
margin: 0 auto 35px;
text-align: center;
}
#ivm-shipping-policy .ivm-intro h2 {
margin-bottom: 15px;
color: #183B70 !important;
font-size: clamp(25px,4vw,35px);
font-weight: 800;
}
/* QUICK INFORMATION */
#ivm-shipping-policy .ivm-quick-grid {
display: grid;
grid-template-columns: repeat(4,minmax(0,1fr));
gap: 15px;
margin-bottom: 35px;
}
#ivm-shipping-policy .ivm-quick-card {
min-width: 0;
padding: 23px 15px;
border: 1px solid var(--border);
border-radius: 16px;
background: #F8FAFD;
text-align: center;
}
#ivm-shipping-policy .ivm-quick-card .emoji {
display: block;
margin-bottom: 12px;
font-size: 30px;
}
#ivm-shipping-policy .ivm-quick-card strong {
display: block;
margin-bottom: 8px;
color: #183B70;
font-size: 14px;
}
#ivm-shipping-policy .ivm-quick-card p {
margin: 0;
color: #64748B;
font-size: 12px;
}
/* NAVIGATION */
#ivm-shipping-policy .ivm-nav {
display: grid;
grid-template-columns: repeat(3,minmax(0,1fr));
gap: 10px;
padding: 20px;
margin-bottom: 35px;
border: 1px solid var(--border);
border-radius: 18px;
background: var(--light);
}
#ivm-shipping-policy .ivm-nav a {
padding: 12px 8px;
border: 1px solid var(--border);
border-radius: 9px;
background: #FFFFFF;
color: #183B70 !important;
font-size: 12px;
font-weight: 700;
text-align: center;
}
#ivm-shipping-policy .ivm-nav a:hover {
background: #EAF3FF;
}
/* SECTIONS */
#ivm-shipping-policy .ivm-section {
padding: 35px;
margin-bottom: 27px;
border: 1px solid var(--border);
border-radius: 20px;
background: #FFFFFF;
box-shadow: 0 8px 28px rgba(24,59,112,.04);
scroll-margin-top: 110px;
}
#ivm-shipping-policy .ivm-heading {
display: flex;
align-items: center;
gap: 15px;
padding-bottom: 20px;
margin-bottom: 22px;
border-bottom: 1px solid var(--border);
}
#ivm-shipping-policy .ivm-icon {
flex: 0 0 52px;
width: 52px;
height: 52px;
display: flex;
align-items: center;
justify-content: center;
border-radius: 14px;
background: #EAF3FF;
font-size: 25px;
}
#ivm-shipping-policy .ivm-section h2 {
color: #183B70 !important;
font-size: clamp(21px,3vw,27px);
font-weight: 800;
}
#ivm-shipping-policy .ivm-section h3 {
margin: 23px 0 12px;
color: #2549AB !important;
font-size: 18px;
font-weight: 800;
}
#ivm-shipping-policy .ivm-grid {
display: grid;
grid-template-columns: repeat(2,minmax(0,1fr));
gap: 15px;
margin: 20px 0;
}
#ivm-shipping-policy .ivm-card {
min-width: 0;
padding: 22px;
border: 1px solid var(--border);
border-radius: 14px;
background: #F8FAFD;
}
#ivm-shipping-policy .ivm-card strong {
display: block;
margin-bottom: 8px;
color: #183B70;
}
#ivm-shipping-policy .ivm-card p {
margin: 0;
color: #52627B;
font-size: 14px;
}
/* DELIVERY TIMELINE */
#ivm-shipping-policy .ivm-delivery-grid {
display: grid;
grid-template-columns: repeat(2,minmax(0,1fr));
gap: 16px;
margin: 25px 0;
}
#ivm-shipping-policy .ivm-delivery-card {
padding: 30px 20px;
border: 1px solid #D8E5F3;
border-radius: 17px;
background: #F3F8FF;
text-align: center;
}
#ivm-shipping-policy .ivm-delivery-card .region {
display: block;
color: #183B70;
font-size: 16px;
font-weight: 800;
}
#ivm-shipping-policy .ivm-delivery-card .days {
display: block;
margin: 12px 0;
color: #2549AB;
font-size: clamp(30px,4vw,43px);
font-weight: 900;
line-height: 1.2;
}
#ivm-shipping-policy .ivm-delivery-card .desc {
display: block;
color: #64748B;
font-size: 12px;
}
/* NOTICES */
#ivm-shipping-policy .ivm-notice {
padding: 23px;
margin: 20px 0;
border: 1px solid #F0D776;
border-left: 5px solid #FFD21A;
border-radius: 12px;
background: #FFF9E5;
color: #604A13;
}
#ivm-shipping-policy .ivm-notice strong {
display: block;
margin-bottom: 8px;
color: #684D00;
}
#ivm-shipping-policy .ivm-success {
padding: 23px;
margin: 20px 0;
border-left: 5px solid #35C6B9;
border-radius: 12px;
background: #EAF8F6;
color: #245B60;
}
#ivm-shipping-policy .ivm-success strong {
display: block;
margin-bottom: 8px;
color: #145B63;
}
/* LISTS */
#ivm-shipping-policy .ivm-list {
padding-left: 23px;
margin: 15px 0;
list-style: disc;
}
#ivm-shipping-policy .ivm-list li {
margin-bottom: 11px;
padding-left: 4px;
color: #475569;
line-height: 1.8;
}
/* STEP FLOW */
#ivm-shipping-policy .ivm-steps {
padding: 0;
margin: 25px 0;
list-style: none;
counter-reset: shippingstep;
}
#ivm-shipping-policy .ivm-steps li {
position: relative;
margin: 0 0 5px 18px;
padding: 0 0 25px 55px;
border-left: 2px solid #E2EAF3;
list-style: none;
}
#ivm-shipping-policy .ivm-steps li::before {
counter-increment: shippingstep;
content: counter(shippingstep);
position: absolute;
top: 0;
left: -19px;
width: 36px;
height: 36px;
display: flex;
align-items: center;
justify-content: center;
border-radius: 50%;
background: #2549AB;
color: #FFFFFF;
font-size: 14px;
font-weight: 800;
}
#ivm-shipping-policy .ivm-steps strong {
display: block;
margin-bottom: 6px;
color: #183B70;
}
/* CTA */
#ivm-shipping-policy .ivm-cta {
padding: 45px 25px;
margin-top: 35px;
border-radius: 22px;
background: linear-gradient(135deg,#183B70,#2549AB);
color: #FFFFFF;
text-align: center;
}
#ivm-shipping-policy .ivm-cta h2 {
margin-bottom: 15px;
color: #FFFFFF !important;
font-size: clamp(26px,4vw,36px);
font-weight: 800;
}
#ivm-shipping-policy .ivm-cta p {
max-width: 600px;
margin: 0 auto 25px;
color: #E0EBFF !important;
}
#ivm-shipping-policy .ivm-buttons {
display: flex;
justify-content: center;
flex-wrap: wrap;
gap: 12px;
}
#ivm-shipping-policy .ivm-button {
display: inline-block;
padding: 14px 25px;
border-radius: 10px;
background: #FFD21A;
color: #183B70 !important;
font-size: 13px;
font-weight: 800;
text-align: center;
}
#ivm-shipping-policy .ivm-button.secondary {
background: #FFFFFF;
}
#ivm-shipping-policy .ivm-footer {
margin-top: 30px;
padding: 25px;
border-top: 1px solid var(--border);
color: #64748B;
font-size: 12px;
text-align: center;
}
#ivm-shipping-policy .ivm-footer strong {
color: #183B70;
}
/* MOBILE */
@media(max-width:767px) {
#ivm-shipping-policy {
font-size: 14px;
}
#ivm-shipping-policy .ivm-hero {
padding: 48px 20px;
border-radius: 16px;
}
#ivm-shipping-policy .ivm-hero p {
font-size: 14px;
}
#ivm-shipping-policy .ivm-body {
padding-top: 25px;
}
#ivm-shipping-policy .ivm-quick-grid,
#ivm-shipping-policy .ivm-grid,
#ivm-shipping-policy .ivm-delivery-grid {
grid-template-columns: 1fr;
}
#ivm-shipping-policy .ivm-nav {
grid-template-columns: 1fr 1fr;
gap: 8px;
padding: 12px;
}
#ivm-shipping-policy .ivm-nav a {
font-size: 11px;
padding: 11px 6px;
}
#ivm-shipping-policy .ivm-section {
padding: 22px 17px;
border-radius: 15px;
}
#ivm-shipping-policy .ivm-heading {
align-items: flex-start;
gap: 10px;
}
#ivm-shipping-policy .ivm-icon {
flex-basis: 43px;
width: 43px;
height: 43px;
font-size: 21px;
}
#ivm-shipping-policy .ivm-cta {
padding: 35px 18px;
}
#ivm-shipping-policy .ivm-buttons {
flex-direction: column;
}
#ivm-shipping-policy .ivm-button {
display: block;
}
}
@media(prefers-reduced-motion:reduce) {
#ivm-shipping-policy *,
#ivm-shipping-policy *::before,
#ivm-shipping-policy *::after {
animation: none !important;
transition: none !important;
}
}
SHIPPING & DELIVERY INFORMATION
🌏 Coverage
📦 Courier
💰 Shipping Fees
🕘 Processing
🚚 Delivery Estimates
💵 COD
💳 Flexible Payment
🏢 Self-Collection
📩 Delivery Enquiries
❓ FAQ
📞 Contact
INFINITY VENTURES MARKETING
Shipping & Delivery Policy.
From Peninsular Malaysia to Sabah, Sarawak and Labuan, discover how we process orders, calculate shipping charges and arrange delivery to your location.
🇲🇾 Nationwide Malaysia
📦 Ninja Van
Updated: 17 September 2026
Delivering Across Malaysia.
Thank you for shopping with Infinity Ventures Marketing.
We aim to provide clear shipping information so customers can understand our order processing, delivery estimates, shipping charges and available collection arrangements.
This Shipping & Delivery Policy explains how orders are fulfilled and delivered throughout Malaysia.
🇲🇾
Nationwide Delivery
Peninsular Malaysia, Sabah, Sarawak & Labuan.
📦
Ninja Van
Our designated delivery partner.
🕘
1–3 Days
Order processing.
💰
Checkout Rates
Calculated according to weight and location.
01. Shipping Coverage
Infinity Ventures Marketing provides shipping services throughout Malaysia.
Our shipping coverage includes:
📍 Peninsular Malaysia
Delivery across Peninsular Malaysia.
📍 Sabah
Delivery within Sabah.
📍 Sarawak
Delivery within Sarawak.
📍 Labuan
Delivery within the Federal Territory of Labuan.
Shipping options and applicable charges are displayed during checkout based on the order and delivery location.
02. Our Delivery Partner
Infinity Ventures Marketing uses Ninja Van as its delivery partner for customer orders.
Orders are prepared and handed over for delivery according to our order processing and dispatch schedule.
🚚 Delivery Partner
Ninja Van is our designated courier
for deliveries throughout Malaysia.
03. Shipping Charges
Shipping charges are calculated based on the weight of the order and the customer's delivery location.
The applicable shipping charge will be displayed during the Shopify checkout process.
⚖️ Order Weight
The weight of the products in your order is used to determine the applicable shipping charge.
📍 Delivery Location
Shipping charges may vary depending on the selected delivery destination.
💡 Review Your Shipping Fee
Please review the shipping
charge displayed at checkout
before confirming your purchase.
Shipping fees are not represented as a single fixed nationwide rate.
Shipping fees are not represented as a single fixed nationwide rate.
04. Order Processing & Dispatch
Our standard order processing period is 1–3 business days.
ORDER PROCESSING
1–3 Business Days
Excluding Sundays and public holidays.
📅 Our Dispatch Schedule
Orders are dispatched from Monday to Saturday, excluding Malaysian public holidays.
Sundays and public holidays are not counted as business days for order processing.
⚠️ Processing vs. Delivery
Order processing and delivery are two
separate stages.
The 1–3 business day processing period covers the preparation of your order before dispatch.
The estimated delivery period begins after your order has been dispatched.
The 1–3 business day processing period covers the preparation of your order before dispatch.
The estimated delivery period begins after your order has been dispatched.
05. Estimated Delivery Time
Our estimated delivery periods vary according to the destination.
📍 PENINSULAR MALAYSIA
2–4 Days
Estimated delivery.
📍 SABAH, SARAWAK & LABUAN
2–7 Days
Estimated delivery.
📦 Understanding Our Delivery Timeline
Our order processing
period is 1–3 days.
Estimated delivery periods are provided separately according to the destination.
Estimated delivery periods are provided separately according to the destination.
Please contact our team if you need clarification regarding the estimated delivery of a specific order.
06. Cash on Delivery (COD)
Cash on Delivery is available throughout Malaysia.
Infinity Ventures Marketing does not impose an additional COD service charge.
✅ No Additional COD Fee
Customers selecting
Cash on Delivery
will not be charged
an additional COD
service fee by
Infinity Ventures Marketing.
⚠️ Shipping Charges Still Apply
The absence of an
additional COD fee
does not mean that
shipping is free.
The applicable shipping charge is calculated according to order weight and delivery location and is displayed at checkout.
The applicable shipping charge is calculated according to order weight and delivery location and is displayed at checkout.
07. Flexible Payment Orders
Infinity Ventures Marketing offers flexible payment arrangements to approved customers.
For orders involving an approved deposit arrangement, shipping will proceed after both of the following conditions have been met:
✅ Deposit Received
The required deposit has been received.
✅ Application Approved
The customer's flexible payment application has been approved.
📌 Important Payment Condition
Shipping will proceed
only after the required
deposit has been received
and the application
has been approved.
Submission of a flexible payment application alone does not authorise dispatch.
Submission of a flexible payment application alone does not authorise dispatch.
Customers may contact our team for information regarding their payment application and shipping arrangements.
08. Self-Collection
Customers may choose to collect their orders directly from the Infinity Ventures Marketing office.
Self-collection is available at our office only.
📍 Office Collection Location
INFINITY VENTURES MARKETING
48-1, Taman M-Residensi,
Jalan MR 1/3,
48000 Rawang,
Selangor, Malaysia.
💬 Self-Collection Enquiries
If you would like
to collect an order
from our office,
please contact our
team for information
about the collection
arrangement.
09. Delivery & Order Enquiries
If you require assistance with your order or delivery, please contact our customer support team.
To help us identify your order and provide relevant assistance, please include:
- Your full name.
- Your order number, if available.
- Your contact number.
- A brief description of your enquiry.
For concerns involving damaged products, incorrect items, missing items, or a return request, please refer to our Return & Refund Policy.
🤝 Customer Support
Our team can assist
with enquiries
regarding order
processing, delivery
estimates, shipping
charges, COD and
self-collection.
10. Frequently Asked Questions
Do you deliver throughout Malaysia?
Yes. Our shipping coverage includes Peninsular Malaysia, Sabah, Sarawak and Labuan.
Which courier do you use?
We use Ninja Van as our delivery partner.
How much is the shipping fee?
Shipping fees are calculated based on order weight and delivery location. The applicable charge is displayed at checkout.
How long does order processing take?
Our standard processing period is 1–3 days. Dispatch operations take place every day except Sundays and public holidays.
How long does delivery take in Peninsular Malaysia?
Our estimated delivery period is 2–4 days.
How long does delivery take to Sabah, Sarawak or Labuan?
Our estimated delivery period is 2–7 days.
Is Cash on Delivery available?
Yes. COD is available throughout Malaysia without an additional COD service charge. Normal shipping charges still apply.
When will my flexible payment order be shipped?
Shipping will proceed after the required deposit has been received and the application has been approved.
Can I collect my order myself?
Yes. Self-collection is available at our office only. Please contact our team for collection information.
11. Contact Information
For enquiries regarding shipping, delivery, COD, payment approval, or self-collection, please contact Infinity Ventures Marketing.
✉️ Email
📱 Telephone / WhatsApp
🕘 Business Hours
Monday – Saturday
9:30 AM – 6:00 PM
Malaysia Time (UTC+8)
🏢 Office Address
48-1, Taman M-Residensi,
Jalan MR 1/3,
48000 Rawang,
Selangor, Malaysia.
Questions About Your Delivery?
Our team is available to assist with shipping enquiries, order processing, delivery estimates and collection arrangements.
Business Registration Number:
202103009219 (TR0233437-W)
48-1, Taman M-Residensi,
Jalan MR 1/3,
48000 Rawang, Selangor, Malaysia.
Last Updated: 17 September 2026